Request a refund for your voucher

Earlier you received a leisure voucher from us that indicated the amount of your planned stay. Unfortunately, your stay could not take place because of the coronavirus. There is currently still an outstanding amount on your voucher to which you are entitled. Log in to your personal account and follow the steps to request a refund so we can transfer the amount to you.
 
Log in and simply reclaim your voucher balance Because we need your bank details, we kindly ask you to log in. Check your voucher balance and request a refund of the outstanding amount. It’s as simple as that!

Frequently asked questions about the voucher

Leisure voucher
  • What is a leisure voucher?

    The leisure voucher is an online payment method you can use for your new booking if your stay at one of our parks had to be cancelled because the park is closed.

    This sector-wide implemented leisure voucher was introduced because of the exceptional and unforeseen situation resulting from the spread of the coronavirus. This arrangement was implemented in consultation with the Consumer and Markets Authority (ACM) and the Ministry of Economic Affairs.

    The leisure voucher can be used for one year after issuance and can be redeemed as payment for a new booking. You will be able to choose from any accommodation that is currently available on our website.

    If you haven’t used the full or remaining value of your leisure voucher by the end of the expiry date, we will refund you the remaining amount.

    The complete terms and conditions of the leisure voucher can be found on the special voucher page.

  • How does the leisure voucher work?

    You can redeem the leisure voucher as an online payment method for a new booking via our website. How you can use your leisure voucher exactly, you can read in the e-mail in which you receive the leisure voucher. Unfortunately, it is not possible to redeem your leisure voucher online for a combination reservation consisting of multiple bungalows. In that case, please call our Contact Centre to redeem your leisure voucher. The leisure voucher can be redeemded in combination with a creditcard. If you do not possess a credit card, please contact our Contact Centre for your booking.

  • When do I receive a leisure voucher?

    You will receive a leisure voucher if you have booked a stay during a time that a park is closed. You don’t need to do anything. You will automatically receive an email from us with the leisure voucher.

  • For what timeperiod is the leisure voucher valid?

    The leisure voucher is valid for one year after you have received it. That's why it is important that you redeem your leisure voucher within one year. Your new stay doesn't need to take place within this year. You can choose from the stays that are bookable on our website on that moment.

  • I still haven't received a leisure voucher, what happens now?

    We aim to send the leisure voucher 7 days after receiving the cancellation email. However, due to the enormous crowds, this can take a week longer. Thank you in advance for your understanding.

Voucher - Refund
  • What should I do to receive the outstanding amount of my leisure voucher?

  • I got an email from you and filled in my details, when will I receive my voucher credit?

    After entering your details, you will receive a confirmation email from us. Within a maximum of 4 weeks after the expiry date of the voucher, the amount indicated on your leisure voucher will be transferred to your account. The expiry date of your voucher is one year after its date of issue, which is mentioned on your voucher.

  • Why do I have to provide my details for the voucher refund?

    For security and privacy reasons, we do not keep all payment details of our customers. In order for us to transfer the remaining voucher credit to you, we therefore kindly ask you to provide us with your details. You will be asked to provide these details in a secure environment.

  • Is it safe to enter my details?

    We will handle your data confidentially. You will be asked to provide your details in a secure environment. The details you provide will only be used for the refund of your voucher credit.

  • I can’t enter my details, what should I do?

    Click on the link you will find in our email to submit your details to us. To send us your details safely, we kindly ask you to log in to your My Landal account. Have you lost your account password? Then click on 'forgot password'. You will receive an email to reset your password. If you are unable to provide us with your data, please contact us at our Contact Centre.

     

  • I got an email from you asking me to provide my details for the refund of my voucher credit. Is this a genuine email?

    After one year from the date of issue, any remaining credit on a leisure voucher will expire. Customers with vouchers that are about to expire will receive an email from us to initiate the refund process. 

  • My voucher has expired, but I still want to make a booking. What should I do?

    When the expiry date of your voucher approaches, you will receive an email from us to initiate the refund of your voucher. Please provide us with your details and we will refund your remaining credit within 4 weeks of the expiry date of your voucher. We recommend that you make a new booking without using your almost expired voucher.