Request a refund for your voucher

Earlier you received a leisure voucher from us that indicated the amount of your planned stay. Unfortunately, your stay could not take place because of the coronavirus. There is currently still an outstanding amount on your voucher to which you are entitled. Log in to your personal account and follow the steps to request a refund so we can transfer the amount to you.
 
Log in and simply reclaim your voucher balance Because we need your bank details, we kindly ask you to log in. Check your voucher balance and request a refund of the outstanding amount. It’s as simple as that!

Frequently asked questions about the voucher

Leisure voucher
  • When do I receive a leisure voucher?

    You will receive a leisure voucher if you have booked a stay during a time that a park is closed. You don’t need to do anything. You will automatically receive an email from us with the leisure voucher.

  • For what timeperiod is the leisure voucher valid?

    The leisure voucher is valid for one year after you have received it. That's why it is important that you redeem your leisure voucher within one year. Your new stay doesn't need to take place within this year. You can choose from the stays that are bookable on our website on that moment.

  • Do I have to spend the total amount of the leisure voucher in one time?

    No, you can decide how you want to spend the value of the leisure voucher. If you make a new booking for a lower amount than the value of the leisure voucher, the remainder will remain on the leisure voucher. We therefore advise you to keep the leisure voucher in a safe place. Please note that you can redeem the leisure voucher for a new booking up to a maximum of one year after it has been issued. If you have not used the full value of your leisure voucher after one year, we will refund the remainder to you.

  • What value is on the leisure voucher?

    The leisure voucher has the value of the travel sum that you have already have paid.

Voucher - Refund
  • What should I do to receive the outstanding amount of my leisure voucher?

    We will send you an email as soon as your voucher's expiry date (1 year from the date of issue) approaches. There is no need for you to contact us about this. We ask you to share your data with us in a secure environment in the e-mail you receive from us. We will credit your account with the remaining credit 4 weeks following the expiry date of your coupon.

  • I got an email from you and filled in my details, when will I receive my voucher credit?

    After entering your details, you will receive a confirmation email from us. Within a maximum of 4 weeks after the expiry date of the voucher, the amount indicated on your leisure voucher will be transferred to your account. The expiry date of your voucher is one year after its date of issue, which is mentioned on your voucher.

  • Why do I have to provide my details for the voucher refund?

    For security and privacy reasons, we do not keep all payment details of our customers. In order for us to transfer the remaining voucher credit to you, we therefore kindly ask you to provide us with your details. You will be asked to provide these details in a secure environment.

  • I can’t enter my details, what should I do?

    Click on the link you will find in our email to submit your details to us. To send us your details safely, we kindly ask you to log in to your My Landal account. Have you lost your account password? Then click on 'forgot password'. You will receive an email to reset your password. If you are unable to provide us with your data, please contact us at our Contact Centre.

     

  • I got an email from you asking me to provide my details for the refund of my voucher credit. Is this a genuine email?

    After one year from the date of issue, any remaining credit on a leisure voucher will expire. Customers with vouchers that are about to expire will receive an email from us to initiate the refund process.