I have a question about:

Payment

Have you received my payment?
You can see immediately in your account and in the Hof van Saksen app whether your payment has been processed. Is it still not clear after 3 working days whether your payment has reached us? Please let us know via the link below. We will be happy to check it for you.
Check whether your payment has been received Was this answer helpful for you? I have a gift card and/or a voucher. How can I pay with this?
This is possible when making a new booking. You can enter the card number and the security code in the payment options. You can also pay an outstanding amount later on with your gift card or voucher. You can pay the remainder with iDeal or by credit card if the value of the gift card or voucher is lower. Do you have several gift cards? You can use multiple gift cards to pay for your stay.
Was this answer helpful for you? I have received a payment reminder, but have already paid. What now?
Please disregard any reminders if you have already paid. You do not need to take any further action.
Was this answer helpful for you? I am owed an amount by Hof van Saksen. When will this amount be credited to my account?
If you are owed an amount by Landal, you will automatically receive this amount back within 10 days to the bank account we hold.

Still haven't received an amount from us after 4 weeks?
Let us know via the link below. We will be happy to check it for you.
Get your refund checked Was this answer helpful for you? The fare has been debited twice from my account. What do I do now?
We will automatically refund the overpaid amount to your account within a few days. Have you still not received this amount within 28 days? Please contact the Contact Center by telephone.
Was this answer helpful for you? Can I get a deferral of payment?
No, unfortunately that is not possible. We would like to refer you to the general terms and conditions of Landal GreenParks, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.
Was this answer helpful for you? Will I receive a payment confirmation after my payment?
If you have paid via an electronic bank transfer, you will not receive a payment confirmation.

If you have paid in “My Booking” via iDeal or Credit Card, you will receive a payment confirmation by email.

You can check your reservation online via your booking confirmation. Click on the “My Booking” link at the top left.

If you have not yet paid, you will receive a message from us.

Unfortunately, it’s not possible as yet to view and pay for group bookings online.
 
Was this answer helpful for you? My invoice for a booking is incorrect. What should I do?
When Landal GreenParks processes your booking, Landal GreenParks sends you a booking confirmation and an invoice by e-mail within 3 days after the booking is made. You should check this confirmation for mistakes as soon as you receive it. Please inform Landal GreenParks immediately in the case of mistakes. Please do this by telephone. Please call the Contact Center on tel. +31-(0)70 300 35 06.
Was this answer helpful for you? When must I pay for my booking?
When you make a booking you are required to make a deposit of 30% of the total amount.    

Hof van Saksen must have received the remaining amount due no later than 8 weeks before the start of your stay at Hof van Saksen as specified in the booking confirmation.

If the booking is made within 8 weeks of the start of your stay, the entire amount must be paid immediately.

See our general conditions for a complete overview of the payment conditions.
Was this answer helpful for you? Can I still add a discount code after making a booking?
Do you have a Hof van Saksen discount code or promotional code, but did you forget to use it when booking? Tell us within 14 days of booking via the link below. Give us the discount code in 'comments'. If it is a valid code, we will ensure that the discount is still processed in your booking.
Enter your discount code Was this answer helpful for you?

Change booking

Can I add another preference after making a booking?
Depending on availability, we can add a preference for you to the booking. Please note: adding a preference may incur an additional cost of 50 euros. After making a change, we will send you a change note indicating any costs involved.
Tell us your preference Was this answer helpful for you? Can I change the house number of my accommodation?
The provisional house number of your accommodation can be found from 1 week before arrival in the Hof van Saksen App and in your account. Would you prefer a different house number? Then you can record this for a fee (€50).

Make your change easily
You can easily make your request yourself via the link below and we will add the final house number to your booking. You agree to the above additional costs. Would you like to provide multiple preferred numbers in 'comments'? In case your first choice is not possible, we can look into options for the other house numbers. Please also let us know if you prefer non-smoking and/or pet-free accommodation.
 
Give your preferred house number Was this answer helpful for you? How do I add a pet to my existing booking?
Depending on the availability of accommodation in which a pet is allowed, we can add a pet to your booking. The cost of bringing a pet is €5.75 per night. You do not bring your pet? We will refund these costs upon arrival at the park.
Add or remove pet Was this answer helpful for you? I have booked a stay and would like to change the accommodation type. Is that possible?
Yes, you can. Depending on current availability, you can change your accommodation type at the park up to one day before arrival. Please note that the rental price remains the same, but may also be higher. If the modified booking becomes more expensive, you will have to pay this difference extra.

Report change
You can easily make your request via the link below and we will adjust the accommodation type in your booking. Would you like to specify more than one type of accommodation under 'comments'? In case your first choice is not possible, we can check the possibilities for the other types.
Report change Was this answer helpful for you? My personal details are not correct in the reservation. What should I do?
Do not worry, please indicate what is incorrect via the link below. We will adjust your details immediately.
Modify personal data Was this answer helpful for you? I want to add or remove a travel companion. How do I do that?
You can easily do that yourself in your account. Go to the details of your booking. There, under 'travel company', you will find the details of your travel companions. Here you can add or remove a travel companion. These can be travel companions who are staying the same number of days as you. But also guests, i.e. family/friends who stay for one night, for example. 
 
Based on this, we will recalculate the total price of your stay, which includes an increase in tourist tax. We will inform you of this adjusted amount by e-mail. Have you added a travel companion? Then you can pay the additional amount under 'payment information'. We will then make sure that extra beds are made and there is also a set of towels for the guests. 

Will someone no longer be coming and you have already paid for this? Then you will receive this part back from us on arrival at the resort.
 
Was this answer helpful for you? How can I book additional packages?
We have listed all the convenient and fun packages on this page. Is there something for you? Then simply add it via your account or in the Hof van Saksen App.
 
Was this answer helpful for you? I entered an expected arrival time, but this has changed. Is this a problem?
It is not a problem if you arrive earlier or later than the time specified. Simply enter your new expected arrival time in your account and the Hof van Saksen App. This is possible up to one day before arrival. 

The reception desk is open until 9 p.m. every day. Do you plan on arriving later? No worries. You will receive your keys prior to your stay, allowing you to drive directly to your accommodation. In the event of a problem, you can always contact security, who are on-site 24 hours a day, seven days a week.
 
Was this answer helpful for you? I have booked a stay and would like to change the period or accommodation. Is that possible?
If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to make changes in period, acommodation or park. To do so, please get in touch with our Contact Centre on: +31 88 205 9000. We will be happy to provide you with further individual assistance. The price of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.

If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to make changes.
 
Was this answer helpful for you? Can I book extra children's furniture (such as a cot/chair)?
Yes, you can.When making the booking, you can select which children's furniture you want to add. This can also be done up to 1 day before arrival via your account. Good to know: you will find 1 high chair in the farmhouse as standard. In a farmhouse for 8 persons, you will find 2 highchairs, in a farmhouse for 18 persons 3 and in a farmhouse for 24 persons 4.
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