I have a complaint about the resort. Where can I make my complaint?

Despite all care and effort, it may happen that you have a complaint about your stay at Resort Hof van Saksen. In the first instance, you should report this complaint to the on-site reception so that we can offer you the opportunity to resolve the complaint on site.

If, despite the resort's efforts, a complaint is not resolved to your satisfaction, you have the option, no later than 1 month after the departure of your stay, to submit the complaint in writing to:
Hof van Saksen
Guest Services Department
PO Box 21
9450 AA Rolde 

or by e-mail to gastenservice@hofvansaksen.com, stating your reservation number, name and address, date of stay, park name and accommodation number. The complaint will then be handled with the utmost care.
 
Complaints submitted will be answered within a period of 14 days, starting from the date of receipt. If a complaint requires a foreseeably longer processing time, a reply will be sent within the 14-day period with an acknowledgement of receipt and an indication of when you can expect a more detailed response. If this also does not lead to a satisfactory solution, you have the option, no later than 3 months after departure from the holiday resort, to have the complaint dealt with by the Recreation Disputes Committee in The Hague or to bring the complaint before the court competent under the law. The decision of this committee has the force of a binding opinion.

Detailed information can be found in our General Terms and Conditions (GTC).
 
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