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After your stay

I have a complaint about the resort. Where can I make my complaint?
Please use the button below to pass on your complaint to us and we will deal with it immediately.
Report your complaint Was this answer helpful for you? I have lost something at the resort, what now?
Lost something? Then fill in the form on our Lost & Found page and we will look for it for you.
 
Was this answer helpful for you? At what time do I need to leave my accommodation?
You may stay in the accommodation until 10.30 am at the latest. You can still use the resort's facilities throughout the day, for which you can pick up a day pass at reception.
 
Was this answer helpful for you? What is expected of me before I check out?
Of course, it's a shame to leave again, which is why we make leaving as easy as possible. At the end of your holiday, you don't have to visit reception again. Leave your farm passes in the accommodation and check out via the app under 'Bookings'. Before you leave, it would help us a lot if you take care of a few things. Check the cleaning checklist from the app! Take out the rubbish, switch on the dishwasher and leave the accommodation by 10.30 at the latest. Before you head out the door, make sure you don't leave anything behind. We will take care of the rest! On the day of departure, you can still use our facilities throughout the day. So you can go home in peace after a relaxing stay.
Was this answer helpful for you? What do I have to do when I leave a day early?
To begin, the Hof van Saksen app allows you to easily enter your departure time. This is also possible if it is a day earlier, which is something we would like to know. It's nice if you can start the dishwasher and put the trash in the appropriate bins before you leave. You can leave the windows ajar, turn off the lights, and then shut the door behind you. You are not required to remove the bed linen. You may leave your car at the accommodation to reload your belongings. The farm passes will be reused, and you can keep them in your accommodation.
Was this answer helpful for you? Can I check out later (for a fee)?
Yes, depending on availability, it is possible to book a late check-out. Please contact the resort reception for the possibilities.
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