Cancellation

This is easy to do via your account. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations. 

If the arrival date is more than 6 weeks away at the time of cancellation, you are entitled to a full or partial refund. The percentage of the travel sum that you get back is determined based on how many days ago you booked. For instance:
- If you cancel within 3 days of booking your stay and is your arrival date more than six weeks away? You will be refunded 100% of the travel sum.
- If you cancel more than 3 days after booking your stay, you will be refunded 50% of the travel sum.

When you cancel a booking with a scheduled arrival date less than 6 weeks days away, you are unfortunately not entitled to a refund. In such cases, you will pay 100% of the travel sum. 

You can easily do so online via Europ Assistance's website. Create an account, fill in your personal details and add the necessary documents. Europ Assistance staff will then process your claim.

Within 24 hours of cancelling your booking, we will send you a confirmation by e-mail. Did you not receive it or did you lose it? Check your junk mail to be sure. If not, please request the cancellation confirmation again via the link below.

Within 4 weeks, the amount will be refunded to the account number you paid with.

If you rebook to another stay, the amount you used from the gift card will be transferred to your next stay. If you cancel your stay and are entitled to a refund, the amount will be automatically transferred to your bank account within 4 weeks. 

^{*For cancellations, we may charge a fee depending on the arrival date and time of booking.}