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voorwaarden

How old must you be to make a booking at Landal GreenParks?
Landal GreenParks will only handle bookings made by people aged 18 or above. Any bookings made by people under the age of 18 will be invalid.
 
Landal GreenParks reserves the right to refuse any non-standard bookings, in particular from groups, without providing a reason. Alternatively, Landal GreenParks may apply special conditions to the booking.

Hof van Saksen is a unique family resort in the Drenthe countryside. In order to retain its peaceful and familiar character, the resort is not suitable for groups of people under 25 years of age and strict house rules apply. Prior to your stay a deposit may be required that does not exceed the total amount of your booking per accommodation.
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What are the Terms and Conditions for Landal GreenParks?
You can view the General Terms and Conditions for Landal GreenParks here.
 
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What happens to my personal data?
When you make a booking to stay at one of our parks, we need certain data from you. We also process data in other cases, such as requests for information, the administration of competitions and visits to our websites. When doing so, we also use the services of third parties who receive certain personal data and process these on behalf of Landal GreenParks. This occurs, for instance, for the distribution of brochures and the emailing or processing of our guest surveys. When you make a booking, obviously your data is shared with the park where you will be staying.

The Privacy Notice describes the data we may process and what we do with these data in more detail.
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Offers

How can I book using a discount voucher?
To take advantage of a special offer, you must always quote a code. This is always stated on the offer. Landal GreenParks often runs discount specials, so you must quote the code when booking with the reservations department. For reservations, please contact the Contact Centra via tel. +31-(0)70 300 35 06.
 
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How can I book a special offer or last minute by phone?
If you wish to book a special offer, you can do this online now. If you prefer to book by telephone you will have to specify the offer code. This is specified in the description of the offer.
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Extra's and packages

Which packages can I book?
Enjoy the many extra packages and services to make your stay as pleasant and complete as possible. Have a look at all possibilities and book direct. See all possibilities.
 
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Can I order my groceries online?
Make your stay even more pleasant by ordering your groceries from home. We will make sure your groceries will be delivered at your arrival at Hof van Saksen. Have a look at our webshop to order your groceries online. 
 
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More packages

Is bedlinen available in the accommodation?
De beds will be made for your arrival.
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Will there be a kitchentowel package in the accommodation?
There is standard a tea towel and kitchen towel in the accommodation. There is also a service package ready for you, consisting of washing-up liquid, dishwasher tablets, dishcloth and washing-up brush.  
You can reserve an extra kitchen towel package for € 5.95.
 
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Is there a towel set in the accommodation?
You do not have to bring your own towels, there are two towels per person available in the accommodation. You can reserve an extra towel package for € 6.95 per person. The package consists of two large luxury towels (70 x 140 cm) per person.
 
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Payment

Will I receive a payment confirmation after my payment?
If you have paid via an electronic bank transfer, you will not receive a payment confirmation.

If you have paid in “My Booking” via iDeal, PayPal or Credit Card, you will receive a payment confirmation by email.

You can check your reservation online via your booking confirmation. Click on the “My Booking” link at the top left.

If you have not yet paid, you will receive a message from us.

Unfortunately, it’s not possible as yet to view and pay for group bookings online.
 
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I have lost my booking confirmation. What should I do?
You will receive your booking confirmation and invoice by e-mail within 3 days after your booking has been processed. Please call the Contact Center if you have lost your confirmation. We will then send your booking confirmation again by e-mail. You should keep this in a safe place, print it out and bring it with you to the park. Please call the Contact Center on tel. +31-(0)70 300 35 06.
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My invoice for a booking is incorrect. What should I do?
When Landal GreenParks processes your booking, Landal GreenParks sends you a booking confirmation and an invoice by e-mail within 3 days after the booking is made. You should check this confirmation for mistakes as soon as you receive it. Please inform Landal GreenParks immediately in the case of mistakes. Please do this by telephone. Please call the Contact Center on tel. +31-(0)70 300 35 06.
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When must I pay for my booking?
When you make a booking you are required to make a deposit of 30% of the total amount.    

Hof van Saksen must have received the remaining amount due no later than 8 weeks before the start of your stay at Hof van Saksen as specified in the booking confirmation.

If the booking is made within 8 weeks of the start of your stay, the entire amount must be paid immediately.

See our general conditions for a complete overview of the payment conditions.
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Is paying online safe?
Security is very important to Landal GreenParks and therewith Hof van Saksen. We treat your information with strict confidence. We do this for you by: Working with a reliable partner such as Ogone Using a secure environment for the payments section A Secure Socket Layer (SSL) to protect personal information when sending it over the internet. This will be apparent through the appearance of a padlock at the bottom right of your screen when you are in the online payment section. 
SSL is an industry standard that is supported by most browsers, including Microsoft Explorer 2.1 and higher, Netscape Navigator 2.0 and higher, AOL 3.0 and higher and other popular web browsers. 

We use it to fully encrypt the data related to your credit card or other form of payment, as well as your name, address and other personal information to ensure that when it is send over the internet third persons are unable to read it.
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