How can I cancel my booking and what concequenses does this have?
You can cancel your reservation via the Contact Centre at telephone number 0900 - 1971 (usual call charge). Please have your reservation number at hand.
Within 14 days after making the reservation, the reservation can be cancelled free of charge unless the reservation was made 30 days or less before the start of your stay. If a payment has already been made with a recreation voucher, the refund will also be made with a recreation voucher.
The costs in the event of cancellation after 14 days after making the reservation are up to 30 days before arrival 30% of the total travel sum and in the event of cancellation from the 30th day before arrival 100%. After 14 days the reservation is legally binding.
It is advisable to take out cancellation insurance when booking. For all policy conditions, see Cancellation Insurance.
Within 14 days after making the reservation, the reservation can be cancelled free of charge unless the reservation was made 30 days or less before the start of your stay. If a payment has already been made with a recreation voucher, the refund will also be made with a recreation voucher.
The costs in the event of cancellation after 14 days after making the reservation are up to 30 days before arrival 30% of the total travel sum and in the event of cancellation from the 30th day before arrival 100%. After 14 days the reservation is legally binding.
It is advisable to take out cancellation insurance when booking. For all policy conditions, see Cancellation Insurance.